Shipping & Returns
We want you to be Happy!
Customer service is so important to us! We want you to be happy and joyous wearing our beautiful clothes!
Below is our shipping and returns policy.
You always welcome to contact Hearts & Roses Clothing (retail) with any questions or concerns at
email@example.com. Or call Mon-Friday from 9am -1pm EST 631-319-6525.
Shipping prices vary based on item size, weight, and quantity.
Our Coats are quality made and will be shipped at slightly higher shipping rate due to size and weight.
All orders are processed and shipped within 48 hrs Monday - Friday 9am - 1pm EST. Products are shipped via USPS, UPS, and FedEx.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Once your order ships we will send you a confirmation email with the tracking number(If carrier provides)
and estimated time the package will take to arrive.
If you have any questions please contact us at firstname.lastname@example.org or call us
Monday - Friday 9am - 1pm EST at
If you are not happy with your purchase for any reason you may return all clean, unworn, unwashed items
with original tags to Hearts & Roses Clothing for a full refund. Send us an email when you ship the return; include your
order number and items being returned. Refunds may take up to 5-7 business days to process.
Refund process will be started as soon as item/s you are returning arrives at our processing center.
Ship all returns to:
Hearts & Roses Clothing
305 Knickerbocker Ave.
Bohemia, NY 11716 Suite #3
Hearts & Roses Clothing is happy to accept returns within 30 days of original purchase. Customer is responsible for any
shipping fees incurred when returning product/products.
We currently do not handle exchanges. If you would like to exchange a product, simply return your product
for a full refund and then purchase the exchange item on our website as a new order.
Some of our dresses run small, and some are styled from our London Collection and are cut in a European Style.
For this reason, we have created custom size charts for each dress!
Please check size charts when ordering. Often, to fit perfectly, dresses may need some minor altering.
Alter Pinup is not responsible for size variations. But we are happy to refund your order for the full purchase price
if you would like to return the item and make a new order. Items must be returned with tags, unaltered, clean,
unworn, and in original condition.Customer is responsible for return shipping fees.
We really want you to be happy!
So if you have any questions email us at email@example.com